Our institution, which has adopted the customer-oriented management style, realizes the investments made in the direction of customer needs and expectations in order to maintain and raise the quality standards and to provide better service to its customers accordingly. In order to identify these needs, it works with a human resources management philosophy that determines critical control points and meets these customer expectations in process development activities including all sales, operations and financial processes. Customer Relationship Management aims to achieve sustainable customer satisfaction through continuous improvement studies aimed at increasing customer satisfaction by making efforts to evaluate the services that our customers receive from Heet Trans.